Frequently Asked Questions

Find answers to common questions about Pebl Tech Help

Pebl Tech Help is an AI-powered voice assistant app designed specifically to help seniors and anyone who needs simple, clear technology support. You can ask questions about your iPhone, iPad, or other tech problems using your voice, and get step-by-step instructions that are easy to follow.

Pebl uses advanced speech recognition technology to understand your questions in natural language. Simply tap the microphone button and speak your question normally - you don't need to use specific commands or keywords.

The app works best in quiet environments and supports English language recognition. It can understand various accents and speaking styles.

You can ask about a wide range of technology topics, including:

  • Making phone calls and managing contacts
  • Connecting to WiFi and internet issues
  • Using apps and managing your device
  • Sending messages and emails
  • Adjusting settings and accessibility features
  • Troubleshooting common problems

The app specializes in Apple devices (iPhone and iPad) but can help with general technology questions too.

Yes, your privacy is our top priority. Pebl Tech Help:

  • Does not store your voice recordings permanently
  • Does not collect personal information
  • Does not share your data with third parties
  • Uses secure, encrypted connections
  • Processes your questions only to provide helpful responses

You can review our full Privacy Policy for more details about how we protect your information.

Yes, Pebl Tech Help requires an internet connection (WiFi or cellular data) to process your questions and provide responses. The app uses AI technology that runs in the cloud to give you the most accurate and up-to-date help.

A stable internet connection will provide the best experience, but the app can work with slower connections too.

Pebl Tech Help is free to download and use. There are no subscription fees or hidden costs. We believe everyone should have access to helpful technology support.

The app may show occasional, family-friendly advertisements to help keep the service free for everyone.

Currently, Pebl Tech Help is available for:

  • iPhone (iOS 14.0 or later)
  • iPad (iOS 14.0 or later)

An Android version is coming soon! The app works best on devices with a built-in microphone and speakers.

Yes! Pebl Tech Help is designed with accessibility in mind:

  • Adjustable text size for better readability
  • Audio responses that read answers aloud
  • Adjustable speech speed and volume
  • High contrast mode support
  • Large, easy-to-tap buttons

You can customize these settings during your first use of the app or change them anytime in the settings menu.

If Pebl doesn't understand your question:

  • Try speaking more slowly and clearly
  • Rephrase your question in simpler terms
  • Make sure you're in a quiet environment
  • Check that your microphone permissions are enabled

The app learns and improves over time, so it gets better at understanding different ways of asking questions.

Pebl needs microphone access to hear your questions and convert your speech to text. This permission is essential for the app to work properly.

Your voice is only used to understand your question - we don't record or store your voice permanently. If you accidentally denied permission, you can enable it by going to Settings > Privacy & Security > Microphone > Pebl and turning it on.

Instead of giving you long, overwhelming answers, Pebl breaks solutions into interactive learning cards. Each card contains:

  • One clear step with detailed instructions
  • Progress indicators so you know how many steps remain
  • Optional questions to check your understanding
  • Previous/Continue buttons to go at your own pace

This makes complex tech problems much easier to solve step-by-step!

Absolutely! Pebl remembers the context of your conversation, so you can ask follow-up questions like:

  • "What if I don't see that button?"
  • "Can you explain step 2 again?"
  • "What does that icon look like?"
  • "Where exactly is the Settings app?"

The app maintains conversation history during your session to provide more helpful, contextual answers.

If Pebl crashes or becomes unresponsive:

  • Force close the app by double-tapping the home button and swiping up on Pebl
  • Restart the app from your home screen
  • If problems persist, restart your iPhone/iPad
  • Make sure you have the latest version from the App Store
  • Check that you have a stable internet connection

If crashes continue, please email us at pebl.help@gmail.com with details about when it happens.

Pebl uses advanced speech recognition that works well with most accents and speaking styles. For best results:

  • Speak clearly and at a normal pace
  • Use the app in a quiet environment
  • Hold your device 6-12 inches from your mouth
  • Speak in complete sentences rather than single words

If the app misunderstands, simply tap the microphone again and rephrase your question.

Currently, Pebl is designed as a voice-first app and requires speaking your questions. However, you can:

  • Speak quietly - the app works with whispers too
  • Use headphones for privacy in public spaces
  • Ask questions when you're alone or in a private space

We're considering adding text input in future updates based on user feedback.

If you need additional help:

  • Email us at pebl.help@gmail.com
  • Visit our GitHub repository for technical issues
  • Ask follow-up questions within the app
  • Check our website for updates and tips

We typically respond to support emails within 24 hours and are always happy to help!

Still have questions?

We're here to help! Contact our support team and we'll get back to you quickly.

Contact Support